CUSTOMER SERVICE ASSOCIATE

About the Role

ECBSE is looking for an Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. You’ll ensure you’re there with the customer every step of the way.

Responsibilities and Duties

  • Interact with customers through Calls (Voice Process).
  • Focus on achieving targets based on call quality, connectivity, CSAT etc.
  • Maintains customer records by updating account information in the database.
  • Understand the customers query and identify the customers need and give the best resolution to the customer.
  • Recommend potential products or services to customers by analyzing customer needs.
  • Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction on the product they purchase.
  • Focus on quality of work and documentation of the action as well.

Key Qualifications

  • Under-graduates/Graduates/ PGDM or B.Tech/BE from recognized institutes.
  • B.Com or equivalent graduates from reputed colleges can also apply.
  • 0 - 5 years of cross platform customer service or retention experience is preferable.
  • Work experience in a customer service role at a start-up is a big plus.

About ECBSE

ECBSE is an Ed-Tech startup that is obsessed in challenging conventional systems in education by leveraging the power of new-age technologies. We believe each child is unique with distinct learning needs. We are building ECBSE as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. We are a platform which aggregates best teachers of the country and provide them with tools to deliver online lectures to students anytime, anywhere. We are a team full of talented and motivated people. We are looking for equally passionate individuals to join us in making this vision a reality.

How to Apply

  • If you think this profile is tailor-made for you, then write to us at: jobs@ecbse.in

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